Note: It is not enough to install as a non-administrative user and provide administrative credentials when prompted a user has to be an administrator upon launching the installer. Installers will place a serial file that's accessible by all users on a system, which can only be done by an administrator. You'll want to make sure the four letter prefix is included when entering it into the installer.
If the product your license applies to is not compatible with Maxon App, you'll need to contact support for correct installers and installation steps.Īll of our serials are a twenty-character string starting with four letters followed by sixteen digits.If you're not certain which product and/or version your serial is for, see this guide.Serials purchased elsewhere, not from, are not listed in our account system at all.Click Manage next to the Red Giant listing to view. Serials purchased directly from are now listed in the my. account, under the 'Legacy Licenses' section.Trapcode Suite 13 serial used in a Trapcode Suite 14 installer, PluralEyes 3.5 used in a PluralEyes 4 installer) If a serial for an older version of a product is used in an installer that's trying to install an upgraded version, it will not work (ex. The serial is for an older version of the product you're trying to install.If it is not compatible, contact support. Please reference the linked article above to confirm if your license is for a compatible product that can install through Maxon App. The product you are attempting to install is not compatible with Maxon App.The top reasons a serial number doesn't work are as follows: Only products compatible with Maxon App will install and license through that program.
You need to ensure you've installed the correct version of the product, then manually import the serial through Maxon App's 'Import Serial' option in the account menu.
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Note: Legacy serial numbers do not automatically apply in Maxon App.
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